I have had an account with Vodafone for 8 years, at one point I had 3 numbers (work, private and data). Last year I decided to try someone else.
I opened an account with Three and got a N95 4-5 months later when I was happy (sort of) with the quality of the phone calls I had on the Three network I finally took the plunge and transferred my main mobile number from Vodafone the Three. Everything went really smoothly with the transfer and I have been on Three for nearly a year.
Last week I decided it was time for a new phone, I could not decide between the Blackberry Storn and the Nokia 5800. Once I had made up my mind I rang Vodafone as I had decided to move back to them. I wanted to do the same as last time, get the phone, start using it (yes I know I would be paying 2 line rentals) and transfer the number when I was ready. Vodafone do not allow this! I would have to transfer the number immediately. I was not happy with this and spoke to Vodafone for ages about it, why Three can do it and Vodafone can not seems to be a complete mystery
Vodafone say that when you transfer a number it has to be to a new contract and there is no way round this. I told them that it did not make business sense for me to do this and they left me no alternative but to look at other suppliers, Vodafone did not care and could offer no solution.
I think this is very poor of Vodafone. Businesses dont want to have downtime of a major contact number, and it makes sense for the users to get used to a handset before they have to use it in their line of business, Vodafone obviously don’t care and are not interested in listening to the customer requirements. If Three can do it why cant Vodafone?
I have decided to have a look at T-mobile and O2 and possibly staying with Three and I will definately be giving Vodafone a wide birth.